BOT - Technology Intelligence
Chat bots represent a whole new era of human and machine interaction with advantage in customer experience. It is beneficial for those companies which are engaged in social customer service.It can be developed on any conversational platform and companies like Facebook, Slack, ZenDesk, Skype, Telegram, Kik have already implemented this technology. The idea behind a Chat bot is very simple and powerful: develop a bot which can answer questions or do administrative tasks on your behalf. The Task and use cases depend on organization requirement.